Refund Policy

We offer a 7-day money-back guarantee. If the Extension does not meet your expectations or fails to work with your DirectCommerce portal within 7 days of your purchase, you may request a full refund.

How to request a refund

Email support@shelfpulse.net within 7 days of purchase.
Include your original purchase email and order reference provided by DodoPayments.
Refunds are processed through our payment provider (DodoPayments) and usually post to your account within 5–7 business days.

Please note: After a refund is issued, your License Key will be immediately deactivated and the Extension’s paid export features will be locked.

Last updated: March 2026